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Frequently Asked Questions
What distinguishes your intercom systems from other suppliers?
We boast an R&D team with over 30 years of experience, ensuring a deep understanding of market trends. We utilize professional production and testing equipment under strict QC standards, allowing for 100% confidence in every product.
What quality certifications do your products hold?
Our systems have passed ISO9001, ISO14001, and OHSAS18001 certifications. Furthermore, the hardware itself is fully CE and FCC certified.
What is the typical lead time for orders?
For standard products, the lead time is approximately 1 month. Customized or OEM products generally require a 2-month lead time.
What are the supported payment methods?
We support multiple payment options including T/T (Bank Transfer), Western Union, and Alibaba Payment.
How long is the warranty period?
We provide a comprehensive 2-year warranty starting from the date the products are dispatched from our port.
Is technical support provided for installation?
Yes, we provide detailed installation guides and technical documentation. Our systems are designed for both surface and embedded mounting to suit various architectural requirements.
KBM Living
