Frequently Asked Questions
What is the difference between you and other suppliers?
We have a R&D team with more than 30 years experience. We understand the needs of customers and the development trend of the market, having our own agents in major mainstream markets. We utilize professional production and testing equipment with strict QC standards. We also have experience cooperating with Fortune 500 companies.
What certifications are held?
We have passed ISO9001 quality system certification, ISO14001 environment system certification, and OHSAS18001 occupational health management system certification. Our products also passed CE and FCC certification.
How long is the lead time for orders?
For normal products, the lead time is approximately 1 month. For customized products, the lead time is approximately 2 months.
What are the accepted payment terms?
T/T payment, Western Union, and Ali payment are all supported. For more specific details, please consult with our service team.
How long is the warranty period for the system?
The warranty is valid for two years after the products are sent out from our port.
Is the device resistant to outdoor conditions?
Yes, the device features an IP54 waterproof grade and Ik07 explosion-proof grade, with a working temperature range of -40c to +70c, making it suitable for various environmental conditions.
KBM Living
