All models are in full compliance with CE, RoHS, and REACH standards. We ensure rigorous quality testing for all export samples.
Q: Can I get a sample to test first?
A: Yes, samples are available for quality testing at any time before placing bulk orders.
Q: Do you offer customization (OEM/ODM)?
A: Yes, we provide full OEM and ODM services, including custom logo printing, gift box designs, and functional modifications.
Q: What is the Minimum Order Quantity (MOQ)?
A: There is no MOQ for neutral models. For customized logos and packaging, the MOQ is typically 500 units per model.
Q: What is the standard lead time for orders?
A: Samples take 2-5 days. For bulk orders, the lead time is approximately 30 working days after the deposit is received.
Q: What kind of warranty do you provide?
A: We offer a 2-year warranty on all products starting from the date of shipment.
Q: Is the system compatible with mobile apps?
A: Yes, this villa kit supports the Tuya Smart App for both iOS and Android, allowing remote monitoring and unlocking.
KBM Living
