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Frequently Asked Questions
Q1: Are you a manufacturer or a trading company?
A: We are a professional manufacturer specializing in high-power charging solutions. You are welcome to visit our production facilities at any time.
Q2: What types of charging products do you provide?
A: We primarily offer integrated, floor-standing DC fast charging stations with output power from 40kW to 480kW, mobile chargers with energy storage (26kWh-200kWh), and solar system products.
Q3: Do you support custom designs and branding?
A: Yes, we provide OEM/ODM services. We can customize the design and place your logo on the products according to your requirements.
Q4: What is the warranty policy for your charging stations?
A: We provide a two-year warranty for the entire machine. During this period, we cover the transportation costs for hardware replacements in case of failure. Our software also comes with a lifetime warranty and remote technical support.
Q5: Which payment methods are accepted?
A: We accept a wide range of payment methods including T/T, Credit Card, PayPal, Western Union, and Bank Transfers.
Q6: Do your products meet international standards for customs clearance?
A: Yes, our products are sold globally and have passed relevant certifications recognized by local governments. We provide standardized product information and packaging to ensure smooth customs clearance.
KBM Living
